We are very happy to have received the Turisme Comunitat Valenciana Award for Innovation from the Valencian Tourism Agency. We would like to thank all of you who have trusted us, and who in one way or another have supported us. Clients, employees, partners and the whole family that surrounds Casual Hotels. We do not work to win awards, but so that each client feels the satisfaction of having chosen their hotel well with us. It may sound trite, but in Tourism, loyalty is achieved through effort, so the merit of this award belongs to those who have contributed their grain of sand with each action. Our main objective is to promote among our clients a concept of comfortable and innovative urban tourism, with various services included to make traveling easier. For us, "Innovate" refers to the concept of breaking with what is established, and this is where " putting the customer at the center" comes from. Thus, among our services is having free WIFI throughout the hotel and portable WIFI for the city; a baby pack for new parents, who receive a free stroller, baby carrier, anti-colic bathtub or portable crib; and recently we have also incorporated amenities and beds for pets in all our hotels.
Shared Innovation Award
But we are not alone, we have surrounded ourselves with companies and organizations that have the same philosophy as us. That is why we have numerous specialized partners in each segment, such as El Bebé Aventurero, Tiendanimal, AMAPAMU (Madrid association for multiple births), or Save The Children, with whom we have created a solidarity room in each of the hotels. All of them are equally deserving of this Turisme Comunitat Valenciana Award for Innovation. And now we would like to give the floor to our CEO Juan Carlos Sanjuán, founder of Casual Hotels and alma mater of the project: “ This award is of great value to us. On the one hand, as a Valencian chain that we are, we are proud to be a prophet in our land, since we consider that very important steps are being taken in the Community to promote a new way of doing tourism. We are proud to be part of this movement ". To which he adds an important detail: " On the other hand, being a small chain in the process of expansion, this recognition confirms that our strategy of differentiation by segments, as well as the offer of original services to our clients is an attractive value proposition for the market. We want to be innovative not only as a chain, but to promote tourism that places the traveler at the center of the process and provides them with everything they need to make their stay and knowledge of a city more comfortable .” Thank you for this Turisme Comunitat Valenciana Award for Innovation on behalf of the entire Casual Hotels team.